Serving the entire DFW Metroplex — Mobile Installation Available Today

Refund Policy

This policy explains when an order can be cancelled, when tires can be returned, and how refunds are issued for products and installation services.

1. Cancellations

You may request to cancel an order before it has been dispatched or installed. Once a technician has been dispatched or the tires have been installed, the order can no longer be cancelled and any applicable return terms below apply instead.

Policy placeholder — TireChoice to define: the cancellation cut-off (for example hours before the scheduled window) and any cancellation fee for dispatched or same-day orders.

2. Returns

Returns are accepted only for tires that are unused, uninstalled, undamaged, and in original condition. Tires must be free of road wear, mounting marks, sealants, or modifications.

Policy placeholder — TireChoice to define: the return window, whether a restocking fee applies, who pays return pickup/shipping, and any non-returnable items (for example special-order or clearance tires).

3. Installed vs. Uninstalled Tires

Uninstalled tires: eligible for return and refund of the product price if they meet the condition requirements above.

Installed tires: once mounted on your vehicle, tires are considered used and are generally not returnable. Concerns about installed tires are handled as a workmanship review or as a manufacturer warranty claim, not as a return.

Installation service: if installation was purchased but could not be performed, the installation portion is refunded. Installation labor that has already been completed is not refundable.

Policy placeholder — TireChoice to define: workmanship guarantee terms and any exceptions allowing an installed-tire return.

4. Product Unavailability & Order Errors

If we cannot supply an item after your payment, or if we made an error on your order, you receive a full refund for the affected items at no cost to you.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through our payment processor. We cannot refund to a different card or account. The time for the credit to appear on your statement depends on your bank or card issuer.

Partial refunds are issued when only some items or only the installation portion of an order qualifies. You will receive a confirmation once the refund has been submitted.

Policy placeholder — TireChoice to define: target processing time for approved refunds (for example business days from approval).

6. Manufacturer Warranties

Defect and treadwear claims are covered by the tire manufacturer's warranty, where one applies, and are not refunded directly by Tire Choice Experts. We will help you file the claim with the manufacturer.

Policy placeholder — TireChoice to define: which brands carry warranties and how claim assistance works.

7. How to Request a Refund

To request a cancellation or refund, contact us with:

  • Your order number
  • The email address used at checkout
  • The item(s) involved and the reason for the request
  • Photos, if the request concerns a damaged or incorrect item

You can reach us through our contact page. You can also check your order and appointment status at any time on our Track Order page.